SHIPPING & TRACKING
Can't find an answer? Call us +1 (818) 764-9900 or email us firstname.lastname@example.org
How long does it take to process my order?
What shipping options are available?
How is shipping cost calculated?
We have 2 flat shipping rates. $5.95 for items under 1 lb, $9 for items over 1 lb. Free Shipping on orders over $99.
International shipping is $35 flat fee.
Canceling or editing an existing order
You won't be able to cancel or edit an order manually. Please contact us at email@example.com immediately after you spotted a mistake in your order or changed your mind. We will cancel or edit the order for you.
"Label created, not yet in the system" tracking status
"Delivered" tracking status, but package is not received
Sometimes the tracking information will show that the package has been delivered when in fact it has not been because the mailman scanned it too early and the package is still inside the truck. Allow up to 3 business days for the carrier to complete his delivery, even if it shows delivered on their website. If after that time, you have not received it, please contact us at firstname.lastname@example.org.